Return Policy

At Kaafi Perfumes Kenya, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return policy carefully to understand the terms and conditions related to returns, refunds, and exchanges.

Returns

We accept returns under the following conditions:

1. Eligibility for Returns:

   • Items must be returned within 7 days of the delivery date.
   • The item must be unused, unopened, and in its original packaging.
   • The item must be in the same condition as received, including all accessories, free gifts, or promotional items.
   • A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items:

   • Items that have been used, damaged, or tampered with.
   • Items purchased on sale or with a discount.
   • Gift cards and promotional items.

3. How to Initiate a Return:

   • To start a return, please contact our customer service team at 📧 info@kaafiperfumes.co.ke or call 📞 +254 712 345 678. Our team will guide you through the process and provide instructions on how to return your item.

4. Return Shipping Costs:

   • Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.

• Full Refund: Issued if the item is returned in its original condition and packaging.
• Partial Refund: Issued if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error. The amount of the partial refund will be determined at our discretion.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at 📧 info@kaafiperfumes.co.ke or call 📞 +254 712 345 678 within 7 days of receiving your order. We will guide you through the exchange process and provide instructions.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. Provide photos of the damage or defect, and we will arrange for a replacement or refund.

Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or credit card company first, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at 📧 info@kaafiperfumes.co.ke.

Contact Us

For any questions or concerns about our return policy, feel free to contact our customer service team:
📧 info@kaafiperfumes.co.ke
📞 +254 712 345 678